Shipping and returns

Delivery

• Where we deliver: UK addresses only.
• Cost: £5.99 for standard UK delivery. Free on orders of £75 or more.
• Carrier: we send orders by Royal Mail from Newbury, Berkshire.
• Dispatch: we aim to dispatch within 2 working days of your order. Orders placed at the weekend or on bank holidays go out the next working day.
• Tracking: when your order ships, you'll get an email with a tracking link.

Packing

Every figure and set is packed carefully so it arrives in the condition it was listed in. Boxed sets are packed to protect the box.

Changed your mind?

You can cancel your order for any reason within 14 days of the day you receive it. If your order arrives in more than one parcel, the 14 days start when the last one arrives.

• Tell us within the 14 days. Email hello@takethebrick.com with your order number, or use the cancellation form below. Any clear message saying you want to cancel is fine.
• Send the items back within 14 days of telling us.
• Return postage is paid by you. We recommend a tracked service, as we can't refund items that don't reach us.
• We refund the price of the items and the standard delivery you paid within 14 days of getting the items back, or of you showing us proof that you've sent them, whichever is sooner. Refunds go back to your original payment method.
• Used items should come back in the condition you received them. If an item has been handled more than you'd need to check it, we'll deduct the loss in value from your refund.

Unopened sets and bags

For new sets, polybags and minifigure bags, an unopened box or bag is part of what you're paying for. You can still return them for any reason within 14 days of delivery, but please don't open them.

Once a box has been opened in any way (seal stickers, tape or tabs broken), it can't be sold as new and unopened, even if the bags inside haven't been touched. The same applies to a box or bag that's been creased, dented or torn. In these cases, we'll deduct the loss in value from your refund, which for collectable and retired sets can be a large part of the price. We'll tell you the amount before we refund you.

This doesn't apply if the item was faulty or not as described when it arrived.

Damaged, faulty or not as described

If something arrives damaged, has a part missing, or doesn't match its listing or condition grade, email hello@takethebrick.com within 30 days of delivery with your order number and a photo. We'll pay for return postage and give you a full refund or a replacement if we have one.

This doesn't affect your statutory rights under UK consumer law.

Lost or late parcels

If your tracking hasn't moved for 5 working days, or your order hasn't arrived within 10 working days, let us know and we'll chase it with Royal Mail.

Cancellation form

You don't have to use this form, but if you'd like to, copy it into an email to hello@takethebrick.com.

To: takethebrick, hello@takethebrick.com

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on:
Received on:
Order number:
Name:
Address:
Signature (only if sent on paper):
Date:

Questions

Email hello@takethebrick.com or use our contact page.